Grievance Redressal

Grievance means any issue related to the product/service which has been availed by the consumer from our platform and consumer is seeking resolution for the same.

In case of any query or complaint the Consumer can approach us and reach out to us through ‘Contact us’ page, you may find a link to that page below.

If your query / complaint is not resolved and needs to be escalated as per the applicable laws, we have appointed a “Grievance Officer” to address your grievances.

Here are the details for Grievance officer:

Name – Dipika Gupta

Designation

Address

Email:

Contact no.

Time: Mon - Sat (9:00 - 18:00)

Our ‘Grievance Redressal Mechanism’ is as follows:

• Upon the receipt of a Consumer Grievance on the channels specified above.
  • The Consumer shall receive an acknowledgment for its grievance within 48 (Forty-Eight) hours through email OR phone call or whatsapp/SMS, and
  • The Consumer shall receive a system generated “Unique ID” to track the grievance status.
• “Grievance Officer” shall take all the best endeavours to resolve the grievance as expeditiously as possible.
• A Grievance will be considered as closed and disposed-off and in any of the following instances, namely:
  • When the consumer is communicated by Grievance Officer / any other person associated with the website and offers solutions to the grievance.